It is Vitalize’s policy to ensure that all customer information is kept secure and private at all times, and is treated in the strictest of confidence. We do not sell or rent any information gathered about customers without express permission.
What personal information do we collect?
We may collect personal information such as your name, company position, address, telephone number, mobile number, email address, IP address and age.
How do Vitalize use my personal data
Lawful Basis for Processing Data
In most cases Vitalize will be acting as the data controller of your personal data, and we use the principle of legitimate interest as the lawful basis for processing that data.
This means we have a genuine and legitimate reason to hold this data, and doing so we do not harm any of your individual rights and freedoms.
Where we use data, we consider carefully any potential impact on you and the rights that you hold. We ensure we have controls in place so if you ask us not to process your data any longer for any purpose, we can respect your request.
Visiting the Vitalize website
Everytime you visit the Vitalize website, we store logs of your visit that show a unique identifier of your machine. This tells us what areas of our site you have looked at, whether you were able to visit the page request or not, and which web browser and device you have used to view the site. This data is used for statistical purposes and to help customise the user’s experience and you use our website. This helps us to understand what areas of our site are of interest, which pages aren’t being visited and how many people are viewing our website. It helps us and our partners to determine which products may be of interest to you and the wider market. We may attempt to contact you through these details if necessary, including, without limitation, when you are using the wrong paths to access the site or are breaching restrictions on the use of our site. We may also use this information to block IP addresses where there is a breach of the Terms and Conditions of use of our site.
If you purchase a product or service from us, we may use your contact details for the purpose of
Providing training, support and account management
Order processing and billing
Verifying your use of a product and service is in accordance with Vitalize’s terms and conditions of the agreement.
Carry out end user compliance checks for export control
Issuing license expiry, renewal and other related notices
Maintaining our accounts and records
Product and services
If you use our services, we may collect the following types of information
Name of person
We may use such information for purposes which include, but aren’t limited to:
Providing products and services and any associated maintenance and support
Provide incident alerts, and any other information about products including upgrades, renewals and product life cycle changes
Provide maintenance and technical support
Evaluating, developing and enhancing our products and services
Planning roadmaps and product strategies
Certain services may include features that collect additional personal data for other purposes.
If you participate in any surveys from Vitalize, unless specifically stated otherwise, we may use the data you supply to carry out market research. This research is undertaken to support our business and anonymised results may be published publicly. Research may also be used to understand our users demographics where relevant to engagements with Vitalize.
Marketing and promotions
We (or other selected third parties acting on our behalf) may contact you from time to time in order to provide you with information about products and services that may be of interest to you. All marketing emails that we send to you will follow the email guidelines described below. You have the right to ask us not to process your personal data for marketing purposes, but if you do so, we may need to share your contact information with third parties for the limited purpose of ensuring that you do not receive marketing communications from them on our behalf.
If you attend an event run by Vitalize, we will gather personal information as part of the registration process. This information may be used to track event attendance, relay any details before, during or after the event, gather feedback, and for future communications with you, in accordance with this policy.
Some events may have a photographer and/or videographer present and contents that they create may be shared publicly. If you do not wish to appear on photographs or videos that may be used by Vitalize, please let us know by emailing firstname.lastname@example.org
We follow the following guidelines in relation to all of our communications undertaken by email.
Emails from Vitalize will clearly identify us as the sender;
Emails sent to you from our email marketing platform will include an option to unsubscribe from future email messages;
You may unsubscribe from all mailing lists, with the exception of any emails that regard legal notices, invoicing or licensing renewal.
Any third parties who send emails on our behalf is required to comply with legal requirements in regards to unsolicited email and the use of personal data.
If you no longer want to receive email or any communications from Vitalize, or any individuals within, you can make this request directly to the person contacting you, or email email@example.com
We send emails from several different domains in plain text and HTML format. Email is usually sent from @vitalizeit.uk but may also come from our email marketing partner, MailChimp.
If you receive an email which claims to be from us, but does not use either of these domains, or you are suspicious that an email from us has not been approved by us, please send a copy to firstname.lastname@example.org for investigation.
Vitalize employees may contact existing customers and other organisations for the purpose of discussing your organisations IT solutions.
If you no longer want to receive these calls, we can include you in a do not call list. This can be requested over email, phone to the person who is contacting you or by emailing email@example.com
Who will you share personal data with?
Vitalize provides products and services from partners that operate around the globe. Personal data for which we are a controller may be used, processed or stored anywhere in the world, including countries outside the EEA. We will ensure that any international data transfers are compliant with data protection legislation.
In the event that we receive requests from Government departments, agencies or other official bodies we will only disclose information if we believe that we are legally obligated to do so.
Except as above, we will not disclose personal data other than where we need to in order to enforce our rights.
We endeavour to hold all personal data that has been collected securely, in accordance with our internal procedures and law.
Unforunately, no data across a network can be guaranteed as 100% secure. We strive to protect your personal data with techniques including but not limited to, end-to-end encryption and encryption at rest and whilst in transit. We however cannot ensure and do not warrant the security of any information you transmit to us, and this information is transmitted at your own risk.
Vitalize Consultancy Ltd, trading as Vitalize IT is a company registered in England and Wales under company number 6873637 whose registered office is at Grosvenor House, 3 Chapel Street, Congleton, Cheshire,
CW12 4AB, United Kingdom and whose VAT registration number is GB 971 2236 28.
If you want to request any information about your personal data or believe that we are holding incorrect personal data on you, please contact firstname.lastname@example.org . It is possible to obtain a copy of the information that we hold on you.
Notification of changes