General

This is the privacy policy of Vitalize Consultancy Ltd.

 

It is Vitalize’s policy to ensure that all customer information is kept secure and private at all times, and is treated in the strictest of confidence. We do not sell or rent any information gathered about customers without express permission.

 

The following privacy policy outlines how we collect and use your personal data, for example when you contact us, visit our website, apply for jobs or purchase products and services.

 

Wherever we are given personal data, its collection and use is in accordance with this privacy policy.

 

What personal information do we collect?

We may collect personal information such as your name, company position, address, telephone number, mobile number, email address, IP address and age.

 

How do Vitalize use my personal data

We collect personal data for the purpose for which you have provided it, and in accordance with this privacy policy.

 

Lawful Basis for Processing Data

In most cases Vitalize will be acting as the data controller of your personal data, and we use the principle of legitimate interest as the lawful basis for processing that data.

 

This means we have a genuine and legitimate reason to hold this data, and doing so we do not harm any of your individual rights and freedoms.

 

Where we use data, we consider carefully any potential impact on you and the rights that you hold. We ensure we have controls in place so if you ask us not to process your data any longer for any purpose, we can respect your request.

 

Visiting the Vitalize website

Everytime you visit the Vitalize website, we store logs of your visit that show a unique identifier of your machine. This tells us what areas of our site you have looked at, whether you were able to visit the page request or not, and which web browser and device you have used to view the site. This data is used for statistical purposes and to help customise the user’s experience and you use our website. This helps us to understand what areas of our site are of interest, which pages aren’t being visited and how many people are viewing our website. It helps us and our partners to determine which products may be of interest to you and the wider market. We may attempt to contact you through these details if necessary, including, without limitation, when you are using the wrong paths to access the site or are breaching restrictions on the use of our site. We may also use this information to block IP addresses where there is a breach of the Terms and Conditions of use of our site.

 

Cookies

A cookie is a piece of text that gets stored in your web browser by a website. This allows the website to store information on your machine and retrieve it later. We use cookies to ensure that we give you the best experience on our website.

Account management

If you purchase a product or service from us, we may use your contact details for the purpose of

1. Providing training, support and account management

2. Order processing and billing

3. Verifying your use of a product and service is in accordance with Vitalize’s terms and conditions of the agreement.

4. Carry out end user compliance checks for export control

5. Issuing license expiry, renewal and other related notices

6. Maintaining our accounts and records

Product and services

If you use our services, we may collect the following types of information

1. Name of person

2. Email address

We may use such information for purposes which include, but aren’t limited to:

• Providing products and services and any associated maintenance and support

• Provide incident alerts, and any other information about products including upgrades, renewals and product life cycle changes

• Provide maintenance and technical support

• Evaluating, developing and enhancing our products and services

• Planning roadmaps and product strategies

Certain services may include features that collect additional personal data for other purposes.

Market research

If you participate in any surveys from Vitalize, unless specifically stated otherwise, we may use the data you supply to carry out market research. This research is undertaken to support our business and anonymised results may be published publicly. Research may also be used to understand our users demographics where relevant to engagements with Vitalize.

Marketing and promotions

We (or other selected third parties acting on our behalf) may contact you from time to time in order to provide you with information about products and services that may be of interest to you. All marketing emails that we send to you will follow the email guidelines described below. You have the right to ask us not to process your personal data for marketing purposes, but if you do so, we may need to share your contact information with third parties for the limited purpose of ensuring that you do not receive marketing communications from them on our behalf.

Events

If you attend an event run by Vitalize, we will gather personal information as part of the registration process. This information may be used to track event attendance, relay any details before, during or after the event, gather feedback, and for future communications with you, in accordance with this policy.

 

Some events may have a photographer and/or videographer present and contents that they create may be shared publicly. If you do not wish to appear on photographs or videos that may be used by Vitalize, please let us know by emailing info@vitalizeit.uk

 

Email Communications

We follow the following guidelines in relation to all of our communications undertaken by email.

• Emails from Vitalize will clearly identify us as the sender;

• Emails sent to you from our email marketing platform will include an option to unsubscribe from future email messages;

• You may unsubscribe from all mailing lists, with the exception of any emails that regard legal notices, invoicing or licensing renewal.

• Any third parties who send emails on our behalf is required to comply with legal requirements in regards to unsolicited email and the use of personal data.

If you no longer want to receive email or any communications from Vitalize, or any individuals within, you can make this request directly to the person contacting you, or email info@vitalizeit.uk

 

We send emails from several different domains in plain text and HTML format. Email is usually sent from @vitalizeit.uk but may also come from our email marketing partner, MailChimp.

 

If you receive an email which claims to be from us, but does not use either of these domains, or you are suspicious that an email from us has not been approved by us, please send a copy to info@vitalizeit.uk for investigation.

Telephone Communications

Vitalize employees may contact existing customers and other organisations for the purpose of discussing your organisations IT solutions.

 

If you no longer want to receive these calls, we can include you in a do not call list. This can be requested over email, phone to the person who is contacting you or by emailing info@vitalizeit.uk

Who will you share personal data with?

Vitalize provides products and services from partners that operate around the globe. Personal data for which we are a controller may be used, processed or stored anywhere in the world, including countries outside the EEA. We will ensure that any international data transfers are compliant with data protection legislation.

 

We may also pass your personal data to suppliers, service providers, subcontractors, agents, distributors, vendors and other partners, some of whom may be located outside of the European Economic Area, in order to provide you with information, products and services requested or otherwise for the purposes described in this privacy policy.

 

In the event that we receive requests from Government departments, agencies or other official bodies we will only disclose information if we believe that we are legally obligated to do so.

 

Except as above, we will not disclose personal data other than where we need to in order to enforce our rights. 

 

When we share personal data, we take every reasonable step to ensure that it is securely held and kept in accordance with this privacy policy.

 

Links

This privacy policy applies to all personal data collected by Vitalize. If an email or site containing links to a third party is received, please be aware that we are not responsible for that third parties content or privacy practices. We encourage users to be aware when leaving our site, and to read the privacy policies of these other sites, they may collect their own levels of personal data.

 

Security

We endeavour to hold all personal data that has been collected securely, in accordance with our internal procedures and law. 

 

Unforunately, no data across a network can be guaranteed as 100% secure. We strive to protect your personal data with techniques including but not limited to, end-to-end encryption and encryption at rest and whilst in transit. We however cannot ensure and do not warrant the security of any information you transmit to us, and this information is transmitted at your own risk.

 

Contact

Vitalize Consultancy Ltd, trading as Vitalize IT is a company registered in England and Wales under company number 6873637 whose registered office is at Grosvenor House, 3 Chapel Street, Congleton, Cheshire,

CW12 4AB, United Kingdom and whose VAT registration number is GB 971 2236 28.

 

If you want to request any information about your personal data or believe that we are holding incorrect personal data on you, please contact info@vitalizeit.uk . It is possible to obtain a copy of the information that we hold on you.

 

Notification of changes

This privacy policy was last updated on 5th July 2019. We reserve the right to amend or vary this policy at any time and the revised policy will apply from the date posted on the site. You accept that by doing this, we have provided you with sufficient notice of the amendment or variation.